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Steve’s years of experience in both consulting and industry includes
strategic planning, organizational design, and operational excellence,
Steve’s expertise includes brand and customer experience, supply
chain, workforce management, merchandising, and e-commerce. By combining
data-centricity, customer focus, and forward-thinking, Steve has quickly
and effectively moved companies forward. He has worked throughout North
America, Europe, and Asia.
Recent Projects
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Steve is currently leading an outsourcing planning assessment
for a leading international hospitality company.
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He recently led the strategic vision and change
enablement transition for a regional professional services firm.
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He recently led the development of a website and
e-commerce parts store for one of the world’s largest full-service
commercial/industrial laundry design, development and equipment
companies.
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He developed the business transformation
plan for a software firm that led to
the successful completion of
Series “A” funding
and implementation of the strategic plan.
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He developed a private label jewelry
brand that grew to 12% of company
sales within six months
with a 100 basis
point gross margin
improvement.
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Conducted visioning sessions with
a leading regional drug chain
to develop future prototypes
for the photo, pharmacy
and OTC areas.
Incorporated latest society,
industry, and technology trends.
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Optimized the field organization
structure for a $1 billion
specialty store retailer.
Defined scope of authority
and span of control,
set performance benchmarks,
and identified criteria
for adding new positions.
Results included base
payroll savings of $1.3 million in
the first
year, growing to $3.6
million in year three.
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He developed an end-to-end
global labor management
vision for a major
specialty store
chain. Included
all components
- workload forecasting
and budgeting,
employee availability, scheduling, time
and attendance,
and performance
management. The design incorporated
the needs of
the US,
Canada, Europe,
and Asia.
Relevant Experience
President & CEO at Crescent Jewelers. Steve led Crescent’s transformation
from sub-prime credit jeweler to “the trusted family jeweler to all
three generations of California ’s upwardly mobile cultures.”
National Director, KPMG LLP. Steve was the Western US Regional Leader
for operations advisory services focused on improving performance, reducing
risks, and enhancing controls of business processes.
Partner & National Director at Andersen LLP. Steve directed a West
Coast consulting team focused on retail and consumer products. The team
provided services in five key areas: Revenue Enhancement, Supply Chain,
Stores, Workforce Management and Technology.
Background
Steve received a B.A. in Political Science and Business from the
University of the State of New York, Albany.
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